Privacy Policy (New)

Policy last updated:

Who we are

We’re HelpGood, a full-service agency committed to helping nonprofits, government agencies, universities, and cause marketers inspire action.

Privacy is important to us

At HelpGood, we believe in protecting your privacy, and that extends to our practices on this website. We will never sell your information. Like most marketing agencies, we collect aggregate traffic and usage data with the help of a handful of trusted partners. We collect only a minimal amount of personal information, and we always handle this data responsibly. We use this data to understand user behavior, improve our services, and for other marketing purposes, as detailed below

Information you share with us

You may elect to share information with us via forms on the site or otherwise. Here is a summary of the information you can share with us and how we collect and handle it.

Contact forms

When you use contact forms (including general contact, job applications, and other forms) to send messages to us on the site, we collect and store the data shown in the form. This data, which may include your name, email address, phone number, and other information you provide, is used to respond to your inquiries, process your applications, and for our marketing efforts. We also collect the visitor’s IP address and browser user agent string to assist in detecting spam and unauthorized use. We utilize the services of a third-party automated spam detection service, Akismet. To learn more about Akismet’s privacy practices, please visit Akismet’s Privacy Page and the Automattic Privacy Policy.

We may share certain data collected from contact forms, such as hashed email addresses or other identifiers, with trusted third-party partners for marketing purposes, including Google Ads Enhanced Conversions for Leads, and to create matched audience lists on platforms like Google, Meta (Facebook/Instagram), LinkedIn, and other advertising platforms. This helps us measure the effectiveness of our advertising and deliver more relevant ads. We also use services like Retention.com, which may process contact form data to help us identify and re-engage with website visitors. You may opt out of Retention.com at this link.

Newsletter subscriptions

When you use a Mailchimp signup form on our site (any form marked “Subscribe”), Intuit Mailchimp records the email address, IP address, and timestamp of your submission. Mailchimp uses this data to process subscriptions and send email newsletters. We may also use the email addresses collected via Mailchimp for marketing purposes, such as creating matched audience lists on advertising platforms. You can easily opt-out by using the Unsubscribe link at the bottom of any email. For more information about Mailchimp’s privacy and security practices, please visit Mailchimp’s Security Page and the Intuit Privacy Policy.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

Third-party partners

Like most websites on the internet, we leverage third-party partners in order to enhance the services we provide to visitors.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Aggregate traffic and usage data and essential services

Some of our partners assist us with collecting aggregate traffic and usage data and with other providing essential services on the website. A major criteria for including any third-party code on our site is a shared commitment to privacy — we work only with industry leading companies who take privacy and security seriously.

In the course of collecting data, these partners may use additional cookies or third-party tracking. For certain marketing and analytics purposes, we may intentionally share certain hashed or pseudonymized personally identifiable information (such as email addresses or phone numbers) with these partners, including for services like Google Ads Enhanced Conversions, matched audience campaigns, and lead re-engagement with services like Retention.com. This allows us to improve the effectiveness of our advertising and understand user behavior more comprehensively.

Additional privacy policies you may be subject to

Here is a non-exhaustive list of providers we work with to bring you the content on this site and provide the services listed above. For more details, please review each service provider’s individual privacy policies:

Data retention and rights

We collect only the minimal amount of data we need to respond to your inquiries and understand your interaction with our web properties, and support our marketing and advertising efforts, and we handle this data responsibly.

How long we retain your data

When you submit a form on the site, the submission and its metadata are retained indefinitely. We retain this information so we can easily keep track of submissions, respond to them in a timely manner, and refer to them in the future.

What rights you have over your data

If you have submitted a form on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

How to contact us

If there’s anything we can help with, we want to hear from you! For any requests, questions, or comments, please use the form on our contact page to send us a message. Or, you can email us at hello@helpgood.com.

Let’s talk.

hello@helpgood.com

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